Most people arrive at ORVIA worried, and not sure what they need. That's normal. This page walks you through it in plain English — where you are now, what we do, and exactly what happens next. No jargon. No commitment. The first conversation is always free.
A short guide to your first conversation with ORVIA.
You don't need to know which service you want. You just need to know which of these sounds most like your situation. Pick the closest one — we'll take it from there.
A child, a parent, a relative in care. You feel something is wrong and you're not being heard. You want someone independent to look properly and help you be taken seriously.
This is me — show me the family path →A care service, a school, a public body. You want to know what's really happening on the ground — honestly, independently — before someone else finds it first.
This is me — show me the organisation path →A meeting, a tribunal, a court, a regulator. You need what happened set out clearly, and you may need to be ready to speak about it calmly under pressure.
This is me — show me the legal path →That's completely fine — most people start here. Have a free, confidential conversation and we'll help you work out the right route together. No pressure to decide anything.
Start with a free conversation →ORVIA is not a regulator, a lawyer or a helpline. We're the independent bit in the middle — the people who look properly, gather the evidence, and set it out so you can move forward.
Something feels wrong. The evidence is scattered — texts, letters, memories, gut feeling. Nobody seems to be listening, and you're not sure who to turn to.
Independent. Evidence-led. Human. We look at what happened, gather what matters, and write it down clearly — without taking sides or overclaiming.
A clear, defensible account of what happened — ready to put in front of a family, a board, a panel or a court. You act on facts, not assumptions.
The name ORVIA means “clear the path.” That's the whole job.
You're never locked in. Most people start with a free call and take one step at a time. You only go as far as your situation needs — and you'll always know what each step costs before it begins.
A free 30-minute call. You bring whatever you have — even if it's just a feeling. We listen properly and tell you honestly whether we can help.
We review what's happened and what evidence exists. For families this can be free or low-cost; for organisations it's a scoped review.
You get a clear written pack — what happened, what the evidence shows, set out so anyone can follow it. Yours to use however you need.
If you need us further — preparing you to speak, or a fuller independent review for a board or court — we stay alongside you.
Our services cost different amounts depending on who you are and how big the situation is — a worried parent and a local authority need very different things. Here's how it maps out. Every row starts free.
| Your situation | Free first step | First paid step | If it goes further | Typical time |
|---|---|---|---|---|
| Worried family | Free screening | £29 Face The Room | £99 Witness Room™ · £299 ARVIA+ | 1–4 weeks |
| Care / health provider | Free consultation | from £699 ORVIA Lens™ Starter | from £2,500 Lens 360° | 2–6 weeks |
| School / education | Free consultation | from £595/yr Awareness Tier 1 | from £2,500 Lens 360° | 2–6 weeks |
| Commissioner / public body | Free consultation | from £899/mo Witness Room™ Org | from £5,000 Lens Enhanced | Ongoing |
| Legal / case | Free screening | £29 Face The Room | from £89/mo Witness Room™ | Per case |
Indicative pricing. Exact scope and cost are confirmed in your free first conversation — never before you understand what you're getting.
Trust starts with honesty about our limits. Here's what we don't do — so you always know where you stand.
What we are: independent, evidence-led and human-centred. We look properly, we write it down clearly, and we stand alongside the people we work with.
And we are not an emergency service. If someone is in immediate danger, call 999 now.
Pick the one that fits. There's no cost and no commitment — just an honest conversation about whether and how we can help.
Talk it through with a person. We'll help you work out the right route — or tell you honestly if we're not the right people.
Book a free call →A simple first look at your situation, at no cost. It leads naturally into the family path if you want to go further.
Start a free screening →A no-cost conversation about your service, school or body — and where an independent review could help.
Book a consultation →